RITES Limited, A Government of India Enterprise

Our Commitment to Your Privacy

We are committed to safeguarding the personal information you share with us while using our services. This policy explains what data we collect, why we collect it, how long we retain it, and how we protect it.

Your trust is important to us; we use your data only to provide Inspection monitoring and Billing System and to comply with legal obligations.

Information We Collect

We collect information that is necessary to provide our services. Below is a summary of the main categories of data we collect from each platform.

From the Website

Account information: username, email address, hashed password and profile details you choose to provide.
Inspection Monitoring & billing data: records, attachments, and metadata related to inspections and billing you create or access.
Technical data: IP address, access timestamps

From the Mobile Application

Photos: images uploaded by users as part of inspection workflows. These photos may include embedded metadata.
Location: current location captured at the time of photo upload to support inspection accuracy and provenance.
Device & connection info: IP address and app usage logs for security and troubleshooting.

Note: We avoid collecting unnecessary personal data and retain only what is required to operate the services.

How We Use the Information

We use collected data for the following purposes:

To provide, maintain, and improve our inspection and billing services.
To verify identities, authenticate access, and manage user accounts.
To store and display inspection photos and related metadata for authorized users.
To perform billing operations and maintain accurate financial records.
To detect, prevent, and respond to security incidents and fraud.
To comply with legal obligations, law enforcement requests, and government regulations.

Sharing and Disclosure

We may share your information in limited circumstances:

With service providers who process data on our behalf (e.g., hosting providers, payment processors) under confidentiality obligations.
With government agencies or law enforcement when required by law or to protect our legal rights.
With other authorized users within our organization where access is necessary for inspection monitoring and Billing operations.

We do not sell your personal information to third parties.

Cookies Policy (Website)

Our website uses cookies and similar technologies to provide a secure and efficient experience. We primarily use non-persistent session cookies which help with login and navigation.

Session cookies maintain secure login sessions and are deleted when the browser session ends.
We do not use cookies for third-party advertising or tracking across unrelated websites.

Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type (e.g., billing records are retained according to statutory requirements).

Data Security

We implement reasonable technical and organizational measures to protect your information, including:

Encryption of sensitive data in transit (TLS) and at rest where applicable.
Secure servers and restricted access controls for employees and contractors.
Regular security assessments, access logging, and monitoring.

⚠️ Legal Notice

Unauthorized attempts to upload or alter information on this system are strictly prohibited and may be punishable under the Indian IT Act.

Your Rights

Depending on applicable law, you may have rights regarding your personal information:

Access: request a copy of the data we hold about you.
Correction: ask us to correct inaccurate or incomplete information.
Deletion: request deletion of personal data (subject to legal and contractual obligations).
Restriction: request restriction of processing in certain circumstances.

To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before processing requests.